General Information
All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being dispatched.
Please note: The expected delivery times below are provided to us by the shipping companies; occasionally parcels can be delayed. Please allow extra time for your order to arrive and use your tracking number to follow your order’s progress before contacting us.
Privacy Policy
We only collect the basic details required to process your order.
USA – Canada – Mexico
Orders in the USA (including Hawai, Alaska and Puerto Rico) as well as orders to Canada and Mexico are sent from our distribution centres across the US.
USPS First Class Mail
Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 3 – 6 working days available to all US customers
Orders to Hawaii, Alaska and Puerto Rico have an expected delivery time of 5 – 10 business days
USPS International First Class Mail
Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time for Canadian orders: 5-10 business days
Expected delivery time for orders to Mexico: 30 days due to local customs and postal services
Expedited Shipping
Available to all US customers only.
Orders placed before 12pm CT will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Order are expected to be delivered in 2 business days.
Please note: South American orders can take up to 30 days to arrive due to local customs and postal services.
UK
Orders are shipped with Royal Mail First Class Tracked from the UK
Orders placed before 12pm will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 2 -5 working days available to all UK customers
EUROPE – AUSTRALIA – UAE – ROW
Orders are shipped with Royal Mail International First Class Tracked from the UK
Orders placed before 12pm will be shipped same business day.
Orders placed after 12pm will be shipped next business day.
Orders placed over the weekend will be shipped next business day.
Expected delivery time 5 – 7 business days for all European orders
Expected delivery time 7 – 10 business days for all Australian Orders
Expected delivery time 10 – 15 business days for ROW orders
Expected delivery time – 2 – 4 business days for UAE orders
Please note: International orders can be delayed or held up in customs. Please allow extra time for your order to arrive and check your tracking number before contacting us.
Returns
Returning unused and unwanted items is easy. Just contact our customer support within 7 business days of receiving your order. They will give you the appropriate address for returns. Please note that for returns to be accepted the product seal must be intact. Please allow 7 days for your refund to be processed, refund will be processed minus a shipping and handling fees.
We do not ship to the following countries
The country list includes: Afghanistan, Algeria, Cuba, Egypt, Iran, Iraq, Israel, Kuwait, Morocco, Mozambique, North Korea, Norway, Palestinian Territories, South Africa, Sudan, Syria, Turkey.